How can Veterans Affairs Canada improve the way it communicates and shares information with former members of the Canadian Armed Forces and their families?

VAC is working to improve the way it communicates with and reaches out to current and former CAF members and their families. Our goal is to make sure you know about the benefits and services that may be available to you, and that we stay in touch throughout your post-military life. You can help by sharing your ideas and insights on how VAC can do this, commenting on other ideas that are posted here and rating those that you like.

For privacy and security reasons, please do not include any personal identifiable information about yourself or others.

Veterans Affairs Canada (VAC) is committed to protecting the privacy of individuals, including those who participate in this consultation, in accordance with the Privacy Act. Privacy Notice Statement: https://veteranconsultation.ca/terms-and-conditions. You can also participate anonymously.

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10.0

Getting Benefits

on 19 Feb 2020
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I have contacted VA and Blue Cross many times to find out what I can get and how to apply for things like massage therapy, neurofeedback etc. The only thing I get back from both of them is "you qualify for services pertaining to your disability". I would l .... .... Read More

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10.0

Direct Communication with the Individual

on 16 Mar 2020
I'd like to receive a phone call or email with a VAC representative to discuss my options and discuss their services and programs.  When a claim is denied, I'd like to discuss a way to help make a strongerg case.  I hear that there are key words that nee .... .... Read More

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9.5

Automated Emails

on 12 Feb 2020
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I was in 25 years ago.  I never knew what was available.  What I could access, what I could ask for. It wasn't a good exit for a variety of reasons.  I have a lot of nostalgia.  But also alot of pain. I never understood the roots of my issues, and buri .... .... Read More

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9.5

VAC and Release sections partnership

on 05 Mar 2020
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Release sections have to collaborate more with VAC. VAC should get a list of all members who are releasing and make it mandatory to schedule appointments with the members. When I released, I asked to go see VAC, since I was a Clerk I knew what I was entitl .... .... Read More

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9.0

Improved awareness

on 04 Mar 2020
Place inserts in pension statements giving veterans more info and providing myth-busting information.  Include advertising and web linkages on CF social media sites .... Read More

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9.0

Marketing VAC to VETS

on 10 Mar 2020
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You should consider hiring people with marketing experience to help you reach out to Vets. Your current methods are are boring and confusing. Take a look at "YOUTUBE" and "TED" talks. Both are excellent examples of how to do video outreach. Live, online fo .... .... Read More

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8.3

Something Novel

on 11 Feb 2020
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How about simple townhall style meetings with Legions across the country on how VAC can assist veterans?

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VAC Services To Veterans

on 14 Feb 2020
Tags: Well-being 
So let me try to understand this.  You are 44,000 applications behind.  Current disabled veterans are being left to their own devices to find treatments.  We are told that wait times have increased beyond all reasonable time frames and you want to reac .... .... Read More

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trop lourd

on 12 Feb 2020
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La lourdeur administrative entourant les demandes sont telle que je me sens tout de suite dépassé par la tâche. Sans parler des délais,... ne fusse que pour voir son médecin qui n'est pas plus intéressé à remplir le rapport sans être rémunéré ( .... .... Read More

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