How can Veterans Affairs Canada improve the way it communicates and shares information with former members of the Canadian Armed Forces and their families?

VAC is working to improve the way it communicates with and reaches out to current and former CAF members and their families. Our goal is to make sure you know about the benefits and services that may be available to you, and that we stay in touch throughout your post-military life. You can help by sharing your ideas and insights on how VAC can do this, commenting on other ideas that are posted here and rating those that you like.

For privacy and security reasons, please do not include any personal identifiable information about yourself or others.

Veterans Affairs Canada (VAC) is committed to protecting the privacy of individuals, including those who participate in this consultation, in accordance with the Privacy Act. Privacy Notice Statement: https://veteranconsultation.ca/terms-and-conditions. You can also participate anonymously.

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9.5

VAC and Release sections partnership

on 05 Mar 2020
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Release sections have to collaborate more with VAC. VAC should get a list of all members who are releasing and make it mandatory to schedule appointments with the members. When I released, I asked to go see VAC, since I was a Clerk I knew what I was entitl .... .... Read More

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Improved awareness

on 04 Mar 2020
Place inserts in pension statements giving veterans more info and providing myth-busting information.  Include advertising and web linkages on CF social media sites .... Read More

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what are approved conditions for use of Cannabis oil?

on 25 Feb 2020
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I have been prescribed CDB oil for chronic pain, it was approved over two years ago by VAC, now when I went to get the okay to renew it, it was not "worded" correctly so was denied as it was not for an approved condition, this is frustrating to say the lea .... .... Read More

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Simplify and Streamline

on 21 Feb 2020
Today is the one year mark since I made an application for a disability claim. There has been little done to communicate directly to me as a Veteran. I am responsible to login and request for a "Wait Time" update. The steps are vague.  The Ombudsman asked .... .... Read More

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Hire more Veterans

on 21 Feb 2020
Tags: PTSD 
It is very difficult for civilians who have not shared your experience to empathize with the Veterans with injuries.  Hire some people who have the experience to empathize, who understand the issues (like the rank structure...) and acronyms.  Nothing wor .... .... Read More

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Rated:
10.0

Getting Benefits

on 19 Feb 2020
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I have contacted VA and Blue Cross many times to find out what I can get and how to apply for things like massage therapy, neurofeedback etc. The only thing I get back from both of them is "you qualify for services pertaining to your disability". I would l .... .... Read More

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7.0

Hire More Staff

on 18 Feb 2020
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The length of time to get anything done through VAC is unacceptable, from the initial contact to processing claims. Simple solution hire and train more people to help those who are in need. .... Read More

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Rated:
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VAC Services To Veterans

on 14 Feb 2020
Tags: Well-being 
So let me try to understand this.  You are 44,000 applications behind.  Current disabled veterans are being left to their own devices to find treatments.  We are told that wait times have increased beyond all reasonable time frames and you want to reac .... .... Read More

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Rated:
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Automated Emails

on 12 Feb 2020
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I was in 25 years ago.  I never knew what was available.  What I could access, what I could ask for. It wasn't a good exit for a variety of reasons.  I have a lot of nostalgia.  But also alot of pain. I never understood the roots of my issues, and buri .... .... Read More

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