How can Veterans Affairs Canada improve the way it communicates and shares information with former members of the Canadian Armed Forces and their families?

VAC is working to improve the way it communicates with and reaches out to current and former CAF members and their families. Our goal is to make sure you know about the benefits and services that may be available to you, and that we stay in touch throughout your post-military life. You can help by sharing your ideas and insights on how VAC can do this, commenting on other ideas that are posted here and rating those that you like.

For privacy and security reasons, please do not include any personal identifiable information about yourself or others.

Veterans Affairs Canada (VAC) is committed to protecting the privacy of individuals, including those who participate in this consultation, in accordance with the Privacy Act. Privacy Notice Statement: https://veteranconsultation.ca/terms-and-conditions. You can also participate anonymously.

Direct Communication with the Individual

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on 16 Mar 2020

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I'd like to receive a phone call or email with a VAC representative to discuss my options and discuss their services and programs.  When a claim is denied, I'd like to discuss a way to help make a strongerg case.  I hear that there are key words that need to be said.  I'm not in the click with the guys that know how to get every claim approved so I need assistance.  I hear from other people about the benefits that they are receiving for their various claims.  I have been denied several times for what I believe are legitimate physical claims. Also, should there be a case manager for people receiving services?

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By 8yrsignored
Mar 19 2020

I gave up fighting VAC a few years back. Took a toll on my mental and physical health.

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