I'd like to receive a phone call or email with a VAC representative to discuss my options and discuss their services and programs. When a claim is denied, I'd like to discuss a way to help make a strongerg case. I hear that there are key words that need to be said. I'm not in the click with the guys that know how to get every claim approved so I need assistance. I hear from other people about the benefits that they are receiving for their various claims. I have been denied several times for what I believe are legitimate physical claims. Also, should there be a case manager for people receiving services?