You should consider hiring people with marketing experience to help you reach out to Vets. Your current methods are are boring and confusing. Take a look at "YOUTUBE" and "TED" talks. Both are excellent examples of how to do video outreach. Live, online forums can be used for interactive Q's & A's sessions. These things should NOT be classified, that just makes it too hard. Companies do these "live" forums all the time, hooking up hundreds of people across the country. It's not "Rocket surgery" and certainly something the VAC IT people could do.