How can Veterans Affairs Canada improve the way it communicates and shares information with former members of the Canadian Armed Forces and their families?

VAC is working to improve the way it communicates with and reaches out to current and former CAF members and their families. Our goal is to make sure you know about the benefits and services that may be available to you, and that we stay in touch throughout your post-military life. You can help by sharing your ideas and insights on how VAC can do this, commenting on other ideas that are posted here and rating those that you like.

For privacy and security reasons, please do not include any personal identifiable information about yourself or others.

Veterans Affairs Canada (VAC) is committed to protecting the privacy of individuals, including those who participate in this consultation, in accordance with the Privacy Act. Privacy Notice Statement: https://veteranconsultation.ca/terms-and-conditions. You can also participate anonymously.

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Improvement for ex members

on 21 Mar 2020
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My spouse served 21yrs on a submarine. After retirement no one has ever reached out to him.  It is hard for members to reach out for help.  If he received a call he would at least feel appreciated and maybe open up about how he feels.   .... Read More

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Communicate, communicate, communicate

on 18 Mar 2020
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A major and comprehensive marketing campaign is needed.  If one searches long enough, they will discover there is a plethora of information out there.  The problem is, if no one knows it exists, it's virtually useless.  For example, I knew nothing about .... .... Read More

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Work with Civilian care agencies

on 18 Mar 2020
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Develop educational programs for civilian practitioners so that they are not only aware of programs and services available to the veteran so they may advocate on their behalf and understand their role in supporting applications.  Having a 1-800 consultant .... .... Read More

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Information

on 17 Mar 2020
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Hi, When we submit a claim we are given an approximate wait time. Keep us informed of those wait times. Wait times always change. Keep us informed of the changes. .... Read More

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Direct Communication with the Individual

on 16 Mar 2020
I'd like to receive a phone call or email with a VAC representative to discuss my options and discuss their services and programs.  When a claim is denied, I'd like to discuss a way to help make a strongerg case.  I hear that there are key words that nee .... .... Read More

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Show you care

on 14 Mar 2020
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For instance.. you may be aware of the Corvid 19 Virus and it being top of mind and news cycle...Why would you not send helpful tips out to clients, reminder of mental health, what's available for anxiety, what symptoms to be aware of, what underlying cond .... .... Read More

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Remove the Liberals from power

on 10 Mar 2020
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Vote non confidence  

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Marketing VAC to VETS

on 10 Mar 2020
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You should consider hiring people with marketing experience to help you reach out to Vets. Your current methods are are boring and confusing. Take a look at "YOUTUBE" and "TED" talks. Both are excellent examples of how to do video outreach. Live, online fo .... .... Read More

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Cold War and Family Program

on 09 Mar 2020
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The Honourable Lawrence MacAulayMinister of Veterans Affairs and Associate Minister of National Defence In a communiqué you wrote:"One of the key things we heard during testing is that visitors wanted to read more about those who served. We will make sur .... .... Read More

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